1. Customer Presence
The customer, or an authorized representative, must be present during the move and available to complete a final walkthrough upon job completion.

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2. Payment Terms
Payment is due upon completion of services unless otherwise agreed in writing. For multi-day jobs, payment may be made either at the end of the project or incrementally after each day of service. Accepted payment methods include cash, check, Venmo, Cash App, Zelle, and credit/debit cards. Card payments are subject to a 3% processing fee.

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3. Estimates & Pricing
All estimates provided are non-binding and subject to change based on actual labor, time, materials, and conditions encountered during the move. By booking services, you agree to the current hourly rates published by Sassi Solutions LLC.

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4. Scope of Work Changes

If additional services are requested or required beyond the original agreement, Sassi Solutions LLC reserves the right to adjust pricing accordingly.

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5. Cancellation & Rescheduling
We strive to accommodate scheduling needs; however, Sassi Solutions LLC reserves the right to cancel or reschedule services due to circumstances beyond our control, including but not limited to mechanical issues, unsafe conditions, or severe weather. Customers may cancel services at any time prior to crew arrival without penalty.

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6. Safety & Right to Refuse Service
Sassi Solutions LLC reserves the right to decline or stop any work deemed unsafe or hazardous at the discretion of our team.

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7. Customer Responsibilities (Inventory & Preparation)
Customers are responsible for providing an accurate, written inventory of all items to be moved prior to service. Sassi Solutions LLC is not responsible for items not included on the provided inventory list.

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8. Refrigerators & Freezers
All refrigerators and freezers must be emptied and properly prepared prior to moving. We do not transport units containing contents.

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9. Specialty & Mechanical Items
We will transport specialty items such as waterbeds, Sleep Number beds, or similar mechanical furniture; however, we are not certified technicians. Disassembly and reassembly will be performed based on customer guidance, and the customer must inspect functionality prior to crew departure.

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10. Heavy Item Limitations

We may attempt to move items exceeding 400 lbs., if deemed safe. Sassi Solutions LLC does not guarantee the ability to move such items and assumes no liability for damages resulting from attempts to move excessively heavy items.

 

11. Piano Policy
We do not move grand pianos or large upright pianos. Smaller pianos may be moved at the crew leader’s discretion, provided conditions are safe. Stair transport of pianos may be declined if safety risks are present.

 

12. Fragile & High-Risk Items
Customers may choose to transport fragile items such as glassware, ceramics, and valuables themselves. If we transport these items, we are not liable for damage unless they are professionally packed by our team.

 

13. Pre-Existing Condition of Items
Sassi Solutions LLC is not responsible for damage to items with pre-existing structural weaknesses, including but not limited to pressed wood furniture, aged materials, dry rot, or general wear and tear.

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14. Property & Access Conditions
Customers are responsible for ensuring safe and clear access to the property. This includes trimming trees and removing obstacles. Sassi Solutions LLC is not liable for damage to landscaping, driveways, or structures caused by restricted or unsafe access conditions.

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15. Non-Routine Moving Conditions
We are not responsible for damage resulting from difficult or unusual moving conditions, including tight spaces, sharp turns, narrow staircases, overcrowded areas, or weather-related hazards.

 

16. Prohibited Items

For safety and legal compliance, Sassi Solutions LLC will not transport hazardous materials, including flammable liquids, chemicals, or other regulated substances.

 

17. Mattress Policy
Mattresses and box springs must be protected with a cover. If no cover is provided or purchased, Sassi Solutions LLC assumes no liability for damage or contamination. If requested prior to service, Sassi Solutions LLC will be happy to provide a mattress cover for you upon purchase.

 

18. Third-Party Involvement
For liability reasons, customers and third parties (including friends, family, or outside contractors) are not permitted to assist in the moving process. Sassi Solutions LLC is not responsible for damages or injuries involving third-party participation.

 

19. Children & Pets
For safety, all children and pets must be kept clear of work areas during the move.

 

20. Claims Process
All claims for loss or damage must be submitted in writing within 3 calendar days of service completion. Claims must include supporting documentation, including time-stamped photos taken before and after the move.

 

21. Outstanding Balances & Claims
All invoices must be paid in full before any claim is reviewed or processed. Claims submitted with outstanding balances will be denied.

 

22. No Refund Policy
All services rendered are non-refundable. Customers may submit a formal claim or dispute after payment if they are dissatisfied with services.